WT
Wabotlhe T

1 reviews | Active since Mar 2016

08 Mar 2016, 08:24

A week later you start reparing my phone

I took my phone in for repairs on 07 Feb 2016 because it \froze\" after updating software then it took 2 weeks to get it back. After a week it switched off and I could not charge it then I took it back in on 29 Feb 2016 then on 01 March 2016 I got an sms with job number ***5 confirming my booking and \"higher level repair\" at advanced repair centre.On the 04th of March 2016 the same sms about \"higher level repair\" at advanced repair centre was sent.On the 07 of March 2016 another sms confirming receipt of my phone at advanced repair centre then this morning 08 march 2016 \"Job number ***5 is currently in the repair process\". I took the phone back after you repaired it, NO! after replacing the main board...guess what the main board could not last 1 week. Now that says a lot about what you think of me as your customer of more than 10 years. "

0
Replies (1)
Vodacom
Vodacom's reply12 Mar 2016, 08:37
Official
Hello Wabotlhe,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team