A week later - still no refund for Huawei watch as promised.

On the 17th of July, I made a once off purchase of a few Huawei GT watches on the vodacom online platform. I successfully checked out, entered the necessary details and received an email with an order number to confirm my order. On Wednesday, 19th July, I received a text message from Vodacom Online informing me that my order cannot be fulfilled but confirming that I will be refunded. To date, I have not been refunded. I've tried to contact vodacom on several occasions and the agents I speak to send me from pillar to post. I've spoken to several departments such as after sales, vodacom online and customer care but no one is able to assist. I've also emailed the e-shop support email with the necessary details and screenshots but have not received a response. As a loyal customer of vodacom for over six years, I am disappointed at the service and empty promises. I cannot believe they have stooped so low that a customer needs to beg for their refund and be the one going through all avenues to claim their refund. You should do better, vodacom.