LM
Louise M

1 reviews | Active since Nov 2018

21 Jul 2020, 11:52

A waste of money on a data contract

I have a data contract with Vodacom that works via a wifi router. I got the contract so that the whole family can connect to the internet. The signal is so bad in Bonnievale that we can't use the data. So every month I pay we don't get to use the data, we end up having to buy mobile data - which works only slightly better. The signal indicator on the router is always green - indicating good strength, but it doesn't translate in to being able to use the internet. It is so frustrating.

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Replies (1)
Vodacom
Vodacom's reply21 Jul 2020, 14:28
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team