A WARNING: DON'T USE VODACOM FIBRE SERVICES.

I AM WRITING THIS TO WARN ANYONE WHO IS LOOKING TO INSTALL FIBRE, DON'T CHOOSE VODACOM FIBRE!!!! FIND ANOTHER COMPETENT SERVICE PROVIDER.

DON'T SUFFER LIKE MY FAMILY AND I HAVE. TELKOM PROVIDES A BETTER SERVICE AND I CAN ATTEST TO THIS.

The service I received from Vodacom the past 5 days has been nothing shy of horrible and disrespectful.

Our Fibre lost connectivity early Thursday night and a complaint was lodged the next morning. Since then we have made more than 20 calls to vodacom, and in each call we are constantly told to switch this and that off and on, mind you we are not IT Specialist.

After doing our share by following their instructions, FRIDAY AFTERNOON WE WERE PROMISED THAT A TECHNICIAN WILL BE SENT TO THE HOUSE TO RESOLVE THE MATTER PHYSICALLY. SINCE THEN, NO TECHNICIAN HAS BEEN SENT AND IT IS CURRENTLY 18H48 AND WE ARE STILL "PATIENTLY" WAITING.

USING MY OWN AIRTIME AND EFFORT, I HAVE TO CONTSANTLY CALL AND ASK FOR FEEDBACK. WHEN I ASK TO TALK TO A MANAGER, TEAM LEAD OR SUPERVISOR, THEY WILL MAKE US WAIT UNTIL SUCH A TIME THAT THEY WILL EVENTUALLY DROP THE CALL, CAUSING US TO HAVE TO START THE PROCESS ALL OVER AGAIN.

MY CURRENT OBSERVATION AND CONCLUSION IS THAT VODACOM HAS VERY VERY VERY POOR CUSTOMER SERVICE. ITS QUITE SHOCKING THAT A LARGE COPERATION SUCH AS VODACOM HAS CUSTOMER SERVICE THAT IS FAR BELOW HOME AFFAIRS (WHICH I'M PRETTY SURE EVEN THE MANAGEMENT OF VODACOM COMPLAINS ABOUT) BUT YET THEY HAVE FAILED TO STREAMLINE AND OFFER AN OPTIMAL CUSTOMER SERVICE. THERE HAS NEVER BEEN A TIME WHEN I HAVE GONE TO A GOVERNMENT DEPARTMENT AND WAS SERVICED WITH A CHILD CRYING IN THE BACKGROUND.

THE CALL CENTER AGENTS!!!!!!!!! I HAVE NEVER BEEN SERVICED BY SUCH IMPATIENT AND DISRESPECTUL INDIVIDUALS.

DO YOURSELF A FAVOUR AND NEVER ALLOW YOURSELF TO EXPERIENCE WHAT WE HAVE, IT IS DEPRESSING. I HAVE TRYING TO RUN A BUSINESS AND THINKING ABOUT THE AMOUNT OF PROFITS I HAVE LOST OR BUSINESS IN GENERAL , NOT ONLY FRUSTRATES ME BUT HAS ALSO TRIGGERED MY DEPRESSION.

" WE CONNECT FOR A BETTER FUTURE", FUNNY BECAUSE THEIR IMCOMPETENCY HAS COST ME MY FUTURE. MEETINGS HAD TO BE CANCELLED, CLIENTS HAD TO BE DROPPED BUT VODACOM SHOULD BE THE BEST.

PLEASE DON'T TELL ME ABOUT BUYING DATA, BECAUSE THAT REQUIRES US TO USE THE MONEY FROM THE PROFITS WE LOST.

AS I HAVE SAID EARLIER, THIS IS A WARNING TO THE SOUTH AFRICAN TELECOMMUNICATIONS MARKET. VODACOM SAYS THEY ARE CUSTOMER CARE CHAMPIONS, BUT WHAT WE HAVE EXPERIENCED IS FAAAAARRRR BELOW THAT. FIND YOURSELF ANOTHER SERVICE PROVIDER UNLESS YOU ARE WILLING TO GO THROUGH LOSING YOUR CUSTOMERS, MONEY AND REPUTATION. FIND ANOTHER SERVICE PROVIDER.

The next step is going to CGSO and ESCALATING my complaint with them.