A Vodacom HELL

Dear Vodacom,

In the light of absence of service (since 5 Oct 2020) and nauseating pathetically customer care, please accept this post as my official notice to sever my dealings and close my account/s (all and any) with Vodacom, backdating my notice to 5 November 2020 when the initial service failure occurred. Kindly ensure that my ENTIRE ACCOUNT is credited (in lieu of damages for business I have lost) and send me a zero balance statement (I would have added “at your earliest convenience”, but to you, Vodacom, having clients is in no shape or form convenient.)

Here is a run-down of events:

•I requested the relocation of my fibre on 4 Oct and got a ref no the same say. •On 6 Oct I followed up and then got told I had to complete a form •I returned the form on the 7th of Oct •Every second day I phoned to follow up on when the fibre will be connected

On the 16th NOV: STILL NO CONNECTION. I then got asked the Mac and serial numbers, and MIRACULOUSLY I got connected WITHOUT A TECHNICIAN COMING OUT!!!

I got told I would be sent a ref no for a credit for Oct fibre billing (inv VB/J885019) due to service failure on Vodacom’s part, but received NOTHING!!! Since then I have not received a single number from anyone, nor the credit!!! I have begged and I have pleaded, but no-one seems to be either interested, or intelligent enough to sort this. I have paid for the service I have received (mobile) BUT ALL MY SERVICES HAVE BEEN SUSPENDED.

I am a single mom, working from home, WITH NO WAY TO CONTACT ANYONE, AND NO WAY TO RUN MY BUSINESS.

Neither your billing centre, call centre or supervisors have ANY INTEREST IN SORTING THIS OUT. They do not even bother to phone me back!!! (Was told that both Grant and Thomas would phone me last week, but NOTHING).

I cannot operate like this. I’m going to move my fibre to Vox and get a prepaid sim from MTN. NO OPERATION CAN RUN WITHOUT AN INTELLIGENT HUMAN BEING IN CHARGE OF IT.

It’s sad that one of the last ties I’ve had to my deceased husband was my phone number. But I cannot honour a dead man by supporting a *******, ***** driven corporation with no moral scruples or ethics. I have also sent this notification via DM, and quoted my account and ID number.

So-long Vodacom, it has been NOTHING BUT HELL.

PS: Do not even THINK ABOUT COMMUNICATING BACK, you had MORE THAN A MONTH TO DO SO. Just clear my account, and I could possibly move on from the absolute HELL you have put me through!!