A Vodacom call centre that is an EMBARASSMENT to Vodacom!

<p>Today at 13h30 I called 111 and spoke to a Sindi Sithole - she did not LISTEN to my request about a specific incoming call charge; Sindi then accused me of SWEARING at her when I did not even use such language with her (even though the situation demanded it!). I then demanded for her supervisor to be placed on the call.</p> <p>Ntombi was then put on the call and I requested for her to look into the Airtime Transafer Service request I logged - that is STILL UNRESOLVED - here are all the references I have been given and am I yet to hear any RESOLUTION:</p> <p>S3 GS 131V8QC</p> <p>S3 GKL377075W</p> <p>EC 04N32L 4GP8</p> <p>A2 1NHF SAG2DC</p> <p>S3 GS 1311 V8 QC</p> <p>S3 GS 02X X 1925</p> <p>S3 GST 3D DY XMV</p> <p>S3 GP 34J JNSTP</p> <p>S3 GKL 37 7075W</p> <p>Ntombi ACCUSED ME of SARCASM when in FACT SHE was the one who BLASPHEMED and she then accused me of saying "BLACK FEEM" - ?????- when I heard her using the lord's name in vein!</p> <p>Is that how Vodacom teaches the Call Centre agents?</p> <p>Ntombi thought she was too clever when she put the phone down on me; she placed me straight in the queue to the survey - A HUGE FAT ZERO was given to the survey question.</p> <p>Vodacom's Call Centre is ABSOLUTELY USELESS is all I can say! ? !</p> <p>Vodacom's HEAD OFFICE had better call me as I am SICK AND TIRED of dealing with ***********S at the Call Centre.</p>