A VERY UNHAPPY CUSTOMER
Morning, we received a bill from Vodacom for a extranomical amount of R44 574.52 for one of the contracts in our company profile. We've spoken to the call centre and we've spoken to our profile manager at Alisom by the name of Martin Le Roux. No one can tell us how they reached this ridiculous amount. Just in one day it went up to R 35 178.67 in ONE DAY!!!!!!!!!!!!!!!!!!!! This account is supposed to be a TOP-UP account, limit being 2gig. So how can we run a BILL of this magnatitued!!!!!!!!!!!!!!!! Could someone kindly assist us with this matter. Contact me on ********** thanks Bela
Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Anabela
Thank you for taking my call. As per our telephonic conversation I have requested that our Business team make contact with you, alternatively please contact the number ***.
Have a great day further.
Vodacom Consumer Website Team
Dear Anabela
Thank you for taking my call. As per our telephonic conversation I have requested that our Business team make contact with you, alternatively please contact the number ***.
Have a great day further.
Vodacom Consumer Website Team