A very Poor and terrible experience from Vodacom

Short of story! We purchased a contract through Vodacom Springs Mall, credit score good. Had phone 122 days and it started loosing connection of Wi-Fi, also finger print reader not working. Took it to Springs Mall Vodacom they said must book in and leave for 21 working days. Its too difficult without a phone so I wrote to Vodacom customer care and through the lady *****do Mkhithika (Noni) Executive Client Liaison Officer Chief Executive Office Address: 2nd Floor Commercial Park, Midrand 1685 www.vodacom.co.za She sent me a loan phone and due to a bit of time and setting up the phone she sent it came up with the same issues. It was a Honor X6 4g ram and 64GB mem where as mine was a Honor X7b 256 GB storage, 12 GB RAM. So with the X6 doing the same thing as my phone I asked the lady Noni from Vodacom to help me either get a new phone or cancel the contract. She said while trying she can't reverse the contract or do an upgrade but she must cancel the contract and I can go get another contract the same day at 15;00 and so my wife and I went to Springs Mall Vodacom and app**** for a new contract for the Vivo V30E 5G 512GB and we will get an Air-fryer as part of the deal. To our disappointment we were told by Mandla the salesman that we cannot get the Vivo V30E but must choose a lower spec phone because doing the credit vetting it now shows we have a bad rating which has brought my wife's credit score done and this is what has made me so disappointed, they simply shrug their shoulders and say we cancelled your contract and that's it. What about my wife's credit score and trying harder to rectify the issue or are they happy to loose another customer? The premium of that specific phone would bring them another R699 plus in their pockets for 3 years and that is R25164 or is it just another loss of clients??? I would have app**** to get a watch that goes well with the Vivo which is more money for Vodacom but truly speaking I think they don't need it.

I would like Vodacom to rectify my wife's credit score and also give us the phone, Air fryer and watch at a very good discounted price for the stress they have put us through.