CB
Christy B

1 reviews | Active since Aug 2021

17 Aug 2021, 07:12

A Very Happy Customer!

Vodacom is very professional in their services. I took out a contract online with them for a 3 year term which I saw other providers didn't offer this which allowed me to buy the phone I actually wanted without breaking my wallet. the method of choosing and entering into a new contract all online was easy and hassle free. Vodacom kept me in the loop regarding my contract order and only debited my account about two weeks after I had my phone and sim card couriered to me. My invoice and statement is emailed monthly to me. My previous provider who I had a contract with debited my account two weeks before I even received my phone and Sim card, they gave me no communication as to when I would receive my phone and they didn't send monthly statements and invoices to me even though I selected to receive those by email on their app several times. I am very happy I am with Vodacom now. Keep up the good work Vodacom!

0
Replies (1)
Vodacom
Vodacom's reply17 Aug 2021, 07:19
Official
 Dear Customer,  We are glad to hear of the service that you received.  Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.  Regards  Consumer Website Team