A very frustrated client !!!!!

Complaint sent to Vodacom on the 2nd December: Vodacom: Hi good day please note reference SR*** has been escalated for further support. NoReply(2-14RLDJX6).

Good afternoon,

I am very disappointed with Vodacom, after being a very loyal customer to you guys for far too long.

I am waiting for activation of a fibre since Friday last week already.

I have been calling everyday and need to follow up cause I am promised that should be activate in the next 24 hours.

I don’t know how many time I was told my request has been escalated to the relevant department.

Yesterday I spoke to a consultant which said my request is still within SLA and today should be resolved.

Only to be told today that new router has been ordered. Everytime I’m calling new information is coming it’s like no one knows what’s going on. I am soo annoyed that I will be paying for fibre and I’m off fibre for 5 days today.

The installation for relocation was done on Thursday and was told I can use my old route and now only to be told new router ordered.

Please get someone who will know what needs to be done to assist with this cause clearly no one knows exactly what is going on.

Someone called to say they are resolving my issue and will deliver new route this was Monday morning, Tuesday followed up and order was to be delivered urgently 😭😭😭 yesterday gave them a break and nothing.

Today again I called only to discover order is incomplete Yhoo every time I call it’s like I’m calling a different companies consultants are saying one thing to the other I don’t know what to do anymore.