kM
keereshnee M

1 reviews | Active since Mar 2009

08 May 2015, 11:36

A useless device supp**** by vodacom

I renewed my contract with Vodacom last year October which I regret.<br> Upon renewing my contract the 1 of many Greenstone Branches could not provide any assistance to me when i wanted a white device, i eventually opted for the black sony xperia M2 aqua. Since then I've had a total nightmare with the phone. It had and Out of box failure which was replaced and still having a problem with the phone. The phone continually makes a noise while using it in apps or on a call. I took it in to the vodacom store where i made the purchase and all they could tell me they cannot assist i should take it to the eastgate branch. Should i not get any joy from Vodacom within the next 5 days I will take this to the Consumer protection act that Vodacom is providing **** services & devices to its customer, alternatively I will like to cancel my contract with vodacom and pay out up to 10% of the balance remaining. <br> This is really disgusting to deal with such an established global service provider that has a bunch of useless consultants to assist.!

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Replies (1)
Vodacom
Vodacom's reply09 May 2015, 08:41
Official
Hello keeresh,

Thank you for making us aware of your complaint.

A consultant will review make contact with you to assist.

Kindest Regards
Consumer Website Team

Best regards,