A system designed to *****

<p>Vodacom has a system of data billing designed to take advantage of their customers. They claim that I used over R4000.00 in out of bundle data usage in a period of just a few days. I have a screen shot showing a positive data balance in this time frame but the customer care agent informed me that as the balance was small I was automaticly put onto an out of data bundle rate.</p> <p> </p> <p>I would expect that the system would first utilise the data I have on bundle and send me an sms stating it is done so that I can purchase a new bundle. This never happened. </p> <p> </p> <p>I would be moe than happy to pay the bundle rate for my usage but this is *******.</p> <p> </p> <p>I have been with Vodacom for years and never had such an incident. They have crippled me financially for the month and I am extremely upset.</p>