WG
Wade G

1 reviews | Active since Nov 2009

12 Jul 2022, 19:00

A sneaky sneaky Vodacom Upgrade Agent...

I moved to Ghana... I was repeatedly called to upgrade my contract. I initially agreed to upgrade my one number on the basis of obtaining a new handset. I explained I lived in Ghana and as long they dont need me to sign, to proceed. I was then advised by the courier that I needed to sign personally, I said sure, come to Ghana and I will sign, which they obviously declined. I then instructed the courier to return all items and cancel the upgrade. Vodacom then phoned to ask why I was cancelling, I told them because I am resident in Ghana and to cancel ALL upgrades. SNEAKY SNEAKY Vodacom upgrade agent continued with the ****le upgrade... which being based in Ghana has no value to me as I cant use it here. Still trying to get this nightmare resolved from May, its now July, still not resolved, so I started returning debit orders... so they have now blocked my account and cut the phones. Vodacom is virtually impossible to speak to, they say pay and then they will resolve which of course they dont, as you have no paid...

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Replies (3)
Vodacom
Vodacom's reply12 Jul 2022, 19:34
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
WG
Wade G's update13 Jul 2022, 08:58
Reviewer Update
Seeing is believing Vodacom... after 23 emails and 32 phone calls, I have not moved one step forward. So I have stopped payment until this is resolved.
WG
Wade G's update17 Jul 2022, 20:37
Reviewer Update
No contact has been made with me, bunch of *****....