1 reviews | Active since Jan 2010
a slap in the face is Reward for Loyalty 2 Vadacom
I have been a vodacom customer for over 7 years. I Recently got offered a job in the UK and have no further use for my cellphone contract. <br> <br> Unfortunately, I am half way through my contract and cant just cancel the contract. I have contacted retention's and they will charge me 75% of the outstanding balance on the contract to cancel the contract. I understand being charged for the phone portion, but being charged for data, Minutes and sms that I will not use or cant use as I am in another country is ridiculous. <br> <br> I asked if they are willing to negotiate a lower price and they have said that they cant do it. there is one standard rate to cancel contracts. This saddens me that after such a long relationship with Vodacom, they aren't willing to assist me. Having a standard rate for all customers also shows me that we are just numbers and our loyalty to them will not get rewarded.<br>
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Consumer Website Team
