A simple upgrade too complex for Vodacom

I currently have a number of business lines with Vodacom. I have 3 of the lines up for an upgrade and/migration, i went into Vodacom gateway and i asked the consultant what deal he could offer, no surprise, he answered by saying \u get a free cell phone\". I explained that no cell phone is free and that our instalment actually pay's for it, the response.. oh yes. I asked again what deal can you offer me or should i rather migrate as the offers from Cell C are the best i have ever received, his response, \"It would be better for you to migrate\". i walked out of the store and contacted the call centre, after 8 years of being a client with zero benefit to us. i won't even go into the call centre and what i dealt with. Samantha contacted me from Customer Value Channel and was very helpful, she sent through two fairly good offers. I was happy to stay with Vodacom based on the one offer however requested a diff colour phone. she said they were out of stock and would see if the supplier has stock. its a week later and still nothing, i was told a manager would call me, but nothing. this clearly shows me Vodacom has zero relationship with customers and suppliers! migration it is!"