A simple SIM Swop charged for but not done

My cellphone was ******, so I went to the Vodacom shop to purchase a new SIM and do a Prepaid SIM swop. <br> <br> The salesperson phone customer care to get the number unblocked, and then proceeded doing who knows what - according to her it was the SIM swop. She then assured me that my number would be activated in two hours.<br> <br> After waiting for 16 hours, with no joy, I phoned customer care. According to the support person, no SIM swop had been put through! On top of this, the SIM card I was given cannot be activated via phone, and I either have to go back to the store or purchase another prepaid SIM if I want to do the swop via phone. <br> <br> I tried phoning Vodacom Carnival, but they simply do not answer the phone. I did of course pay, and have a receipt for a \Prepaid SIM Swop""; it is only R20; but how many people are being ****** in this manner? Shocking service;and ******** behaviour - very disappointing!"""