1 reviews | Active since Nov 2016
A simple Request turning out to be a nightmare
<p>On the 17th of October 2016 I went to vodaword to do a transfer of ownership and a upgrade on a contract 079***6966, all the required documentation was provided, and the transfer of ownership documntation was signed, the upgrade could not be done due to system issues. Since then i have struggled with this, numourous call to customer care, numorous visits to vodacom store in mall@reds, and lastly a visit again to customer care in vodaworld to cancel the contract, where the issue was that the contract had a cancelation fee of R10000 because the system now showed that the contract was renewed, which it was not, this was promised to be rectified and i got a mail confirming that the incident was resolved, today got a debit order of R12000, Honestly I am thorougly Fedup, I do not know who to ask to get this resolved. I have been a vodacom subscriber since 2002 and this is the worse service I have received, so much so that I am contemplating on ending any contracts I have with vodacom</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
No one has contacted me as yet, I contacted the agent that helped me and his team leader with no feedback as yet. Vodacom has taken 10000 rand without my concent, this is alot of money and i want it back as soon as possible. I just need to correct the date in my initial review it was the 17th of September 2016 when the transfer of ownership was done.
No one has contacted me as yet, I contacted the agent that helped me and his team leader with no feedback as yet. Vodacom has taken 10000 rand without my concent, this is alot of money and i want it back as soon as possible. I just need to correct the date in my initial review it was the 17th of September 2016 when the transfer of ownership was done.
At vodaworld, cant be helped need wait for a service request to ge resolved that was logged yesterday, now the data account I bought out (R900)and canceled, out of frustration was never canceled the poor service continues
At vodaworld, cant be helped need wait for a service request to ge resolved that was logged yesterday, now the data account I bought out (R900)and canceled, out of frustration was never canceled the poor service continues