A simple request to have my accounts in PDF

I have now sent numerous emails to [Email Removed] I cannot open my accounts as the encryption software just does not work. I have now been sending this request since last year as well as spoken to someone at Vodacom requesting that the accounts simply be sent to me in PDF format. I have 4 business accounts and simply do not trust Vodacom just taking money out of my account without me seeing where how the call times, data etc has been used.