A simple call back

I called the call centre at approx 2pm on Monday 11.05.2015. to get more information on insurance. The advisor transferred me to the insurance department and it went dead, luckily they gave me the number for insurance ***. I called the number. It disconnected. I called customer service again and asked a different advisor to warm transfer me instead of cold transfer me. They then discovered that no one could get through to insurance. I asked the advisor to arrange for a call back. This poor advisor was not aware of the concept. I asked for a manager so they could arrange a call back from insurance for me, the advisor told me there are no managers on the floor. I then said I have heard that before because I have my share of customer service experience within the contact centre industry and demanded a manager and that he not put me on hold because I want to hear what is going on there. The advisor put me on mute... for 15 minutes. I was then assisted by a wonderful manager that gave me the email address for insurance. Wow. 20 minutes of this for an email address. I pay you over R1000 a month. Can I pay you R50 to match the appalling customer service I got today?