A ******* and terrible service, never again.

I have received a Final Demand for a bill but don't know what it's for. First of all my contract expired on 1 November 2017 and there was another payment that was debited. I then reversed the payment, but now I get a bill for the R278 that I reversed, plus another R100, plus some other random amount they cannot explain to me of R149.24. The best thing about this is that I didn't even use my airtime or data for the last 2 months of my contract and normally it carries over. When I tried in December to use up the airtime and data that I paid for, they explained to me that the sim has been cancelled!!!!! So they charge me for it, but they don't allow me to use it?! And that is just unfortunate for me. But now they still charge me R149.24 for 'balance of subscriptions'. I called in on 22/03/18 at 14:20 and spoke to a lady called Buhle Csubella whom was extremely arrogant, rude and not helpful at all. She couldn't explain to me what the outstanding balance was for. When I asked her for a reference number for the call, she just rudely said to me: My name, date and time of the call. This is why I will NEVER take out any kind of contract with Vodacom ever again. You can remove me for your database completely. I am not interested doing business with you. Your service is appalling and you rip people off. The number in question: ********** . Thanks, Carlyn O'Brien_ **********