A Retention's agent without a surname - Kego

Besides having tried to call for a week with no success, and swnsing countless requests for a call back - I got through to a retention's Agent named Kego: I was patient, I let her read through the retention script like a robot. She was unable to assist me with my cancellation as my account is in arrears, advised her the Proof of payment is on mail, she should give me her email, she said I shiuld call again on Tuesday, I then requested a leader who she proudly told me is not available as she is working from home,asked her about the escelation process which she said there ia none. She finally sent an email to a leader, which I doubt will even bother calling me back, and Kego who I asked for account's departments email so I may send that Proof of payment proudly said she is unaware of it. Kego is *********** or has little to no ability to handle client queries - yes I swore, the Lord may forgive me, but Kego, you are not cut out for your job.