A really bad experience

<p>so I paid my Vodacom account at one of the stores in canal walk quite a while back. Last week and Thursday I receive a message stating that my account is suspended for non payment. I immediately phone 082111 and they said that no payment has been made. I leave my work and head off to canal walk which is 57km away from work, I get there and query my payment they check it and all the lady had to say is oops sorry the payment never went through and I have to provide them with the invoice so they can redo the payment. After telling them numerous times that I don't keep records of payments made they manage to call the manager and we sort it out that they will call the auditors and find it. But the turn around time was 24 hours I explained to her that I will have to wait as this is so important for me personally and for my work. After 2 hours they find the invoice but funny enough only one lady in the store can do it and she's off, fair enough I leave it till Friday. Friday morning comes and I contact the store and the manager said he did the payment now and everything will be perfect. After all this stress my line is back up and running. After Friday my line was cut every single day and the only way I could unblock it was to call Vodacom explain the whole case over and over to I swear 50 different customer agents. The case has been escalated and my service case has been closed but still this story persists. Every single day my line gets cut and I have to at least give vodacom 2 hours of my day everyday to get it unblocked again!!<br />i am in the rescue industry and it is mandatory that my cellphone stays on 24/7. I have missed valuable training sessions that benefits my personal growth because of you Vodacom I have missed out. It has also costed me fuel of a 114 liters to canal walk the Thursday and again on Sunday afternoon so it's 114*2 as I could only fix my problem at the store at which I paid. This is a NIGHTMARE THAT I WOULDNT WISH OVER MY ENEMY FOR ANY REASON!!!! It has costed me paying for my parking time at canal walk which is a huge amount and the sitting in traffic all the way back!</p> <p>to top it off I took out this contract with Vodacom last year December and before I went ahead I made it very clear that I didn't require a new number as I just wanted my old number to stay and ported into Vodacom and have my contract loaded on there. So now through all this suspension of my lines I find out that I'm paying for 2 numbers and that that line they sent me was still active. I haven't used that line ever since I got the phone and the lady confirmed it.</p> <p>i asked numerous times for my case to get escalated to a manager but nothing seems to be happening. On all other calls the staff is so unprofessional they shout in the back ground making it really hard to hear the person trying to sort out my problem.</p> <p>Vodacom I ask you to please get in contact with me because my problem is still persistent and I really don't know who else to call and have it sorted out.</p> <p>i am mentally and physically drained trying to sort this matter out but I am getting no assistance what so ever.</p> <p>this experience is not one I will wish upon anyone!!</p> <p>i hope to hear from you soon.</p> <p>regards</p> <p>Mark</p>