A real *******!!

Debit order should go off on the first of every month as it usually does or at least on the last day of the month. Debit goes off on the 30th of October whilst funds in my linked account had not been transferred across as yet. Even though other monies were deposited into same account, those too, had not cleared as they should by the last day of the month. In turn Vodacom charges me R100 Non Honouring Fee!!! What a waste of my hard earned money. When I called the lady says that its because the last day fell on a Saturday, so they did it on Friday and will not reimburse me. Why then could it not have been done on Monday? So as to rip us off??!! According to the Consumer Act there should be total transparency when entering into agreements... no hidden clauses/catches/fees, but clearly this is not the case as this should have been explained to the client beforehand so as to make proper arrangements. What irks me is that there WAS money in my account which just needed to be moved across. Had I known I would have rushed to do so... but it often comes off on the first. Enough to cancel my contract for sure since they show NO consideration/empathy for us as customers!!! its shameful! :-(