KM
Kitso M
1 reviews | Active since Sept 2016
04 Feb 2023, 21:12
A REAL CON Provider
It seems that Vodacom has the nerve 2 **** elders, my poor mother has been trying to cancel her contract and they keep giving her the runaround. She didn't even receive her invoices for a whole three years and she kept calling and visiting the store but they keep taking her money. On top of that while she tried to cancel they decided to upgrade her contract with no FREAKEN phone, how is that possible? !. Your consultant Nikisha promised she would assist but she **** on the recorded line and did not contact my mother.
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Replies (2)
Vodacom's replyOfficial
05 Feb 2023, 16:08Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Feb 2023, 16:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
08 Feb 2023, 16:55Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Upgrades Team. Based on the feedback provided the team has confirmed they made contact with the account holder today and assisted with the query.
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Upgrades Team. Based on the feedback provided the team has confirmed they made contact with the account holder today and assisted with the query.
Regards
Consumer Website Team
Best regards,
Vodacom's reply08 Feb 2023, 16:55
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Upgrades Team. Based on the feedback provided the team has confirmed they made contact with the account holder today and assisted with the query.
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Upgrades Team. Based on the feedback provided the team has confirmed they made contact with the account holder today and assisted with the query.
Regards
Consumer Website Team
Best regards,