1 reviews | Active since Sept 2016

17 Mar 2017, 13:13

A R50 limit exceeded without notifying me! Damn *************!

<p>I am due for an upgrade and quite honestly, I cannot bear the thought of having to be disappointed by my Vodacom bill another month.I deliberately put a bar of R50 on my account to stop exceeding my personal data limit.I have not been notified once of the use of the R50 and so all this time I have expected that the R50 has not been in use/d.I logged onto my account this week, absolutely horrified to find my bill sitting at R930 then instead of approx. R500. I specificially put measures in place to prevent excessive data use and so that I can keep track and now this. I'm so over my data issues with Vodacom.So disappointed!!!</p>

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Replies (3)
Vodacom
Vodacom's reply17 Mar 2017, 14:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update02 Apr 2017, 21:12
Reviewer Update

Hi Vodacom. When are you going to make contact with me as promised?

's update17 Apr 2017, 16:58
Reviewer Update

HI Vodacom...about getting in touch with me?