A provide that never replies to customers!!!

Item: Vodacom
Rating: 1
Author: Khanyie M

Vodacom is such an arrogant company and one day they will fall because many customers will get tired of them!!

I sent an email to the insurance team to cancel a policy, I’ve sent more than 10 emails and no one replies, policy isn’t getting cancelled cause I did get debited!

Please can you do the right thing, I’m also going to send ICASA and show them proof that all you do is keep taking our monies and your are very ungovernable and don’t offer the service that we pay for!!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

01 Mar 2025, 11:09

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply01 Mar 2025, 11:09

Official

Khanyie M's updateReviewer Update

03 Mar 2025, 17:17

You have remove insurance r from the wrong number!! On my email I was specifi which number, please put back insurance on my iPhone 13 cause there’s no insurer that will insure this phone way after 14 days of its life!!!

I said the number to cancel insurance is +27 (64) ***
Please reinstate that cancelled policy before you make me angry!!

Khanyie M's update03 Mar 2025, 17:17

Reviewer Update