A problem once again...

Within the last month I have had two complaints thus mainly based on communication... nobody can explain to me why my debit is so high and why no communication was sent to me and yet again I am the one who has to run after vodacom to resolve the issues at hand.... This has become a monthly thing and even though I would like to cancel my contract with vodacom I cant because they are charging me an arm and a leg to do so... I am honestly lost for words and don't know what to do further because once you end a call with them.... they forget about you... #sadness