1 reviews | Active since Jul 2015
A polite warning sms would have been nice
Close to the end of June I received a gig of data from a family member, I don't phone as much as i do chatting on whatsapp etc. Early July my account (top up 140) was credited with my R140 airtime and 100meg data as per my contract, i had ENOUGH data and ENOUGH airtime. Today i couldn't do squat only to phone customer care to find all my funds has been depleted. I consider myself to be saving savvy, i check my balances regularly to avoid the dreaded out bundle data rates usually i get a 4 meg warning sms warning me that my data is almost out whereby i switch off my mobile data until i've loaded new data. The last time i did a balance check i had 200meg of data left of my gig as i thought and R130+- airtime where i kept my calls low so i could convert my airtime to data. No, instead all my airtime went for out of data bundle rates as my data was presumably out, i got no 4 meg warning sms to warn me that my data is almost out so i could convert my airtime to data. So now my data is out my airtime is out i switched of my mobile data, the new month is around the corner how much of my new R140 airtime and 100meg data wil i have left after out of data bundle rates??
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
