A PLEASANT CALL - A FIRST!

I was concerned with the amounts reflecting on my bill and the gentleman I spoke to, Katlego Mogotsi, was helpful, but had to escalate the matter as it had to be referred to the 'Technical Department'. I was then contacted by Moddy Kwaaiman. Now this lady knows how to deal with a customer. She listened to me. Never interrupted. Answered exactly what I was asking. Not only was she helpful in resolving my initial query, but when I pointed out two other issues, she took the initiative of looking at my profile, realised I'm a good, paying customer and as such, offered to help me out at my point of need. I am very impressed and really, she didn't have to do it, but thank you Moddy, you saw the future value of my business and the invaluable effect, word of mouth has because believe me, I will keep talking about this. Well done!!!!!