A place with BAD service selling a FALSE product

<p> </p> <p>I would like to write a formal complaint on how BAD the service at Vodacom was in the Welkom square outlet in Welkom, Free State. </p> <p> </p> <p>Firstly I have put screen insurance on my Sony xperia z5 as we all know screens do break at the most unusual times. </p> <p>It was a few days just before Christmas when we were at family near a swimming pool playing having fun and enjoying what my song xperia z5 could do. And that was taking a few videos of everyone in the swimming pool. Now I should add that I have taken PLENTY of videos and photos with my sony under water when I just got the phone seeing that it is water proof (and it worked beautifully). After a few minutes of being splashed and getting water on the phone I wiped it off and started noticing my phone is glitching or being slow, and after a while my screen just went dead. I could still hear phonecalls and messages coming through on the phone, I could just not see what was going on. I realised I have screen insurance so they will just have to fix it. What am I paying it for then. After never claiming for anything since my contract started with Vodacom I went to the Welkom Square center in Welkom where a Vodacom outlet was situated and explained to them what happened and that my screen died. The woman working there said I had no insurance. After arguing for a good few minutes I told her that I did have insurance and that she should phone whoever to find that out. Firstly she didn't do that, she just carried on and proceeded with the claim. I asked do I get a loan phone and she said the Vodacom outlet has been ****** so they don't have one. I asked to find out for me when they were getting in new stock. Her reply in her own words was ," but then I have to phone all the suppliers". I was utterly shocked at her response. I mean isn't that your damn job! After being handled like a cheap customer she just gave me back the phone and said they can't help me. Immediately I got in my car and went to the Chatz outlet in Goldfields Mall. A small Vodashop. What great service from a small shop like that I got! It was 20mins, the claim was finished, I got a loan phone which that outlet doesn't even do. I mean they went out of their way to help me and be of assistance, the sales lady saw there were a few indescrepencies concerning my insurance. But she phoned them and quickly resolved the issue without any hesitation. A few weeks go by and I get my phone only to realise, NOTHING had been done to it. They daid that it was beyond economical repair and that they wouldn't even give me a quote to fix it. Now firstly tell me, what company just gives back a product without being of further assistance. Secondly, what company sells a product that doesn't do what it says or is inteded for? </p> <p>So my complaints are as follows. </p> <p>1. The ********** service and attitude from the welkom sqaure outlet in welkom.</p> <p>2. Vodacom selling me a FALSE product. </p> <p>3. Sony for selling me a FALSE PRODUCT and claiming to do something which it clearly can only do for a few months. The phone is in perfect condition and NO covers were left open and it only has one - for its sim card and I'm clearly not dumb enough to leave that open. </p> <p>4. Vodacom not being of any assistance further. </p> <p> </p> <p>I am definitely not paying more than R500 per month for a false product!!!</p>