A PIECED OFF CUSTOMER

My name is Sekedi i had a cellphone contract with Vodacom and the contract was upgraded without my knowledge as i am told on the 11/04/2015 and i have been call the department to help me sort this out i first spoke to NHLANHLA she gave me REF:S3-85D7T-TNSY,Then on the 19/06/2045 i spoke to Justice Ref:S3-88V2W-W3N28,Then spoke to NONHLANHLA Ref:S3-88V2W-W3N28 again on the 17/07/2015 and she said to me i must come down this happens to most of there customers how can one ask someone to come down when am paying R800 for a cell phone i dont even have. I have sent the documents requested Affidavit and a certified ID copy on the 20/07/2015 and they turn around time is 48 hours and today i spoke to Makhosi 23/07/2015 when i called again for follow up nothing is still not done what kind of service is this i have been a very loyal customer of vodacom how can they treat customers like this i need this sorted as soon as possible.No am quering ***.