RW
Randall W
1 reviews | Active since Nov 2019
19 Nov 2019, 15:27
A new understanding to USELESS
After many phone calls to vodacom , and many frustrating conversations , they still haven't sorted out any of my queries viz. Faulty USSD link to purchase airtime , airtime bought and not activated , shake summer deals not pulling through. The list goes on for many years now. So frustrating. What's the very best is when their customer care survey consultants phone you , after giving them a "0" rating , and apologize very briefly and then say goodbye. As if that's going to make it better. What a useless bunch!!!!????
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Replies (4)
Vodacom's replyOfficial
19 Nov 2019, 16:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Nov 2019, 16:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
RW
Randall W's updateReviewer Update
19 Nov 2019, 16:50Still not sorted. I am waiting for my 100mb data to be replaced.
RW
Randall W's update19 Nov 2019, 16:50
Reviewer Update
Still not sorted. I am waiting for my 100mb data to be replaced.
RW
Randall W's updateReviewer Update
19 Nov 2019, 16:52Sorry. do you think simply apologizing is going to make things better.
RW
Randall W's update19 Nov 2019, 16:52
Reviewer Update
Sorry. do you think simply apologizing is going to make things better.
Vodacom's replyOfficial
25 Nov 2019, 15:59Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply25 Nov 2019, 15:59
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,