A new level of ineptitiude from Vodacom!

LONG story short: 16 April: Called to cancel a contract, paid cancellation fee & sent proof of payment. 30 April: Contract not cancelled, cancellation fee showing as credit on my bill. Supervisor will call back. 07 May: No supervisor call received yet. Contract not cancelled (STILL), ticket logged. Supervisor will call back. 20 May: No supervisor call received yet. Advised to call Collections Dept. Called Collections Dept., instsructedto call Cancellation Dept. Called Cancellation Dept. again, advised a message will be sent for a Supervisor to call me back.

In summary, failure to cancel a contract in time, therefore billing a customer for an active contract STILL! 7 Phone calls made over more than a month timespan and still NO SERVICE from VODACOM. Is this really what we as clients/customers can expect?