MJ
Moegamat J

1 reviews | Active since Sept 2017

26 Sept 2017, 17:42

A network stuck in the stone age without morals

Service request no. A7-UIJ2-CH140

Ive been a loyal customer of vodacom for 16 years. Having taken out multiple contracts over time.Ive even referred this network to my family and made them switch over.

As of today, I WILL NOT RENEW ANY CONTRACT AND THAT GOES FOR MY IMMEDIATE FAMILY AS WELL.

Completely disgusted that my once trusted network is just a scavage that advertises falsely with the hopes of dipping their hands into the consumers pockets

You refuse to take blame for your muck up even though its as clear as day light who the fault lies with

I mere R150 of data can be replaced but you've lost a customer who supported you through the high data costs etc over the years. Hope your network gets what it deserves and consumers start waking up

Hardly worth the vent because the person reading this is only concerned that they have a job and not worried about the Trust that has been broken

0
Replies (2)
Vodacom
Vodacom's reply27 Sept 2017, 06:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply27 Sept 2017, 09:04
Official

Hi Moegamat

Kindly be advised feedback has been sent to you via SMS.

Regards,

RJ