a month without my cell phone

i submitted my phone after the screen broke last month and up untill today my phone is not fixed and when i call i get a story after another. first i was told the phone will take 10 to 14 days but when i called after 14 days i was told to get a quote i have to wait 21 days which didnt make sense finally included insurancw and the quote came out and i called and got the quote approved but still vodacom creasta sat with the quote doing nothing for a further week while when i call vodaword advance repairs they tell me they are waiting for the quote and for a few days they tell me yes they are sending but i will get the same story untill i again included insuarancethe they did something but again when i call i get the story that its been delayed and noone can give me a reason why and when i will get my phone not even their manager will talk to me