LL
Lelethu L

1 reviews | Active since Jun 2017

18 Dec 2017, 15:06

A month waiting for my phone

Its been a month I've been waiting for Vodacom to deliver my phone and every time I call I have to wait and hour just to speak to a consultant who always does not know what to say instead they just transfer me all the time , I am very ****ed off at your service it is very bad .

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Replies (2)
Vodacom
Vodacom's reply18 Dec 2017, 16:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply31 Jan 2018, 09:35
Official

Good day

Thank you for taking my call and confirming that you have been contacted. I have sent another request and the system reflects that there is a delivery due.

We once again apologise for any inconvenience caused and appreciate your patience.

Kind regards

Moddy