A month+ to process a simple request for a refund

To Whom it may concern,<br> <br> REQUEST FOR A REFUND(S3-8812Q-Q8G4L)<br> <br> On the 25th of June 2015 I logged a service request for a refund (S3-8812Q-Q8G4L), after transfers from contracts to collection to prepaid departments, which I was advised that it takes 14 days to process. The statement clearly indicates that I overpaid my account and all am asking for is a refund of that extra amount paid. Three 14 days later I still haven't received the refund. Calling the contact centre is a waste of time as call centre agents have different views on how to handle refunds, clearly there is no proper defined way of handling such or maybe it wasn't communicated to them. On the 20th I was requested to email proof of payment and to date nothing has happened. Please kindly assist.<br> <br> Regards,<br> Johannes