A month to fix a brand new phone??

I received my Sony Xperia XA1 Ultra on Friday 13 April. The speaker gave problems from the start. I was unable to take the phone in during that week (working days), so I took it to the repair center on Saturday 21 April.

My phone is STILL in for repairs. I get messages from Vodacom daily, stating that it is with the for repairs, but I have totally lost my sense of humour regarding this. Vodacom has had my phone for just under a month now.

Surely with a BRAND new phone, repairs get preference? And, seeing as they haven't managed to fix the phone yet, I quite frankly do not want that handset back. And, Vodacom is only too happy to deduct the new increased monthly installment from my bank account, even though I only had the phone for 7 days. The replacement phone I was offered didn't even have internet. Apparently, a phone needs to fail quality assessment three times. It has failed twice, as far as I know, and now they are waiting on spares, which means I will have to wait at least another month to get my phone, which is conmpletely unacceptable.

I have tried phoning the call center, but I the waiting time to get to a consultant is simply too long. I do not have time during the day to be making phone calls.

Before upgrading my contract to this phone, I was seriously considering migrating to MTN, and now I deeply regret not having done so.

Renate Seggie ********** 539