DW
Dominique W

1 reviews | Active since Mar 2015

12 Mar 2015, 17:26

A month, still no further.

Initially this was app**** for on the 12th February, reference TZL91E. I was told it was declined because of a bad credit check Ref S3-8XX11-16JAG. I then got my report through Transunion, it was clear and sent it to Customer service, Ref S3-8XQ2I-IEN25. <br> <br> 5 days later with no reply, I asked for an update, I got another reference for declining ***2. I was told they use Experian for credit checks and its their fault.<br> <br> I have confirmed with Experian and Transunion, and have sent both reports to Vodacom, but they still say there is a problem.<br> <br> I then asked Experian to check on their side if there are any problems. March the 1st now.<br> I have now received a response from Noelene Skeef, team lead at Experian, that there is no problem with my Credit Report, confirming the original report was accurate.<br> <br> The reason I have made this report here is that I do not want to contact Vodacoms \customer care"again as the answer is always \""blame experian"

0
Replies (1)
Vodacom
Vodacom's reply13 Mar 2015, 12:38
Official
Hello dwatton,

We are currently investigating this matter and will update you regarding this.

Please accept our sincere apology for any inconvenience caused.

Kind regards
Vodacom Consumer Websites