1 reviews | Active since Mar 2015
A month, still no further.
Initially this was app**** for on the 12th February, reference TZL91E. I was told it was declined because of a bad credit check Ref S3-8XX11-16JAG. I then got my report through Transunion, it was clear and sent it to Customer service, Ref S3-8XQ2I-IEN25. <br> <br> 5 days later with no reply, I asked for an update, I got another reference for declining ***2. I was told they use Experian for credit checks and its their fault.<br> <br> I have confirmed with Experian and Transunion, and have sent both reports to Vodacom, but they still say there is a problem.<br> <br> I then asked Experian to check on their side if there are any problems. March the 1st now.<br> I have now received a response from Noelene Skeef, team lead at Experian, that there is no problem with my Credit Report, confirming the original report was accurate.<br> <br> The reason I have made this report here is that I do not want to contact Vodacoms \customer care"again as the answer is always \""blame experian"
We are currently investigating this matter and will update you regarding this.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
We are currently investigating this matter and will update you regarding this.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
