a month later, still waiting for a resolution!!!

<p>Contacted vodacom customer care on the 14 if june enquiring on an amount i needed to pay to bring my account up to date but the amount given to me was ridiculous so i requested my invoices for the month of april may and june (since they had stopped emailing them to me). To my surprise i was incorrectly charged for double subscriptions for the month of may, and also my handset charges on the june invoice had increased by almost double the amounts. I logged a query under ref nr: 1- ********** 8489 which till this day has not been resolved. I was told on one of my follow ups that there would be a credit for the incorrect subscription charges but there's nothing on the account to date.. i called almost every day last month to get this resolved but DOLOLO! currently on the line with a lady from solutions Mpho and she's really trying to assist but this has gone on dor far too long now.. next thing vodacom will be quick to send their lawyers to me for non payment.. can someone please do something! !!! Every time i call it's the same story.. "no, credit will be loaded".. when?? And what caused my handset charges to increase when all i did was migrate to a different package? ???</p>