A month later and still waiting on feedback

Report posted with all relevant details on 22 December 2015. Per reply from supplier, a Vodacom consultant named Shafiek contacted me within an hour of my report. Guess what, a month later and absolutely no one has reverted back to me. I had no option but to purchase another phone to access WhatsaAp as this is required for work. I am definitely not renewing any of my Vodacom contracts. What a bitter experience and total lack of \customer care". """