a month has passed and still no port

After adding on to my contract at the Vodacom4u store for now more than a month ago and I am still awaiting the port of my number. My husband and I have visited the store about 5 times thus far and still no port. I logged a call with customer service online earlier this week and when IT support called me, I was told there NO port request to begin with. <br> I am now having to use prepaid bundles which is frustrating to say the least. I have a phone but a sim card that is useless. I can not believe that the lack of feedback and response from Vodacom. I have been with you guys for more than 9 years and this level of service is disgusting. The store manager wanted to give me 100mb of data for the inconvenience.. so technically my business is worth about R29! and to still not have my issue resolved. Leave alone the fact the losses you guys have daily due to the inefficiency of your staff. I have an IPHONE6 and SIM that I am not paying for and no one bothers to follow up.. SHOCKING!!!!