A month after Fibre migration, no speed increase and paying more.

So here we are still waiting on Vodacom.

I was contacted by a Vodacom representative whom indicated the matter will be escalated immediately. On 30 Apr 2020 I just got a message to say that my SR has now been closed but my issue was never resolved.

My original review: "I requested a migration on the 10th of April 2020 from a 40/20 line to a 100/50 line, after receiving a complete message I could see that on all Vodacom platforms it has been upgraded and I will be paying more.

The issue is that the actual speed I receive is still the 40/20 line. After numerous requests to Vodacom my issue is still not resolved. Every time I phone I here the same story that my request will be escalated. I have sent emails with speed test 3 times already.

SR**********42

Should this issue not be resolved soon I would rather make use of another service provider."

Today I'll be getting more quotes from someone who's interested in providing a service.