A Migration is impossible?!?!?

I am trying to Migrate to a higher package, i.e. give Vodacom MORE money, but this seems to be an utterly impossible task. After my third call I finally got through to someone who could assist with a migration quotation (on 20 August), but the attachment refused to come through due to IT issues on Vodacom's side.<br> <br> Finally I got the migration quotation, but it does not indicate anywhere to send it back too, so I take it to a Vodashop. After phoning the world they end up not being able to assist me. So I start phoning again, third call gets me through to Clint who explains to me how \new"the system is and that its best if I go to a Vodashop!!!! Come on!<br> <br> Clint has kindly offered to escalate the matter for me"