CM
Caesar M
1 reviews | Active since Apr 2023
24 Sept 2024, 21:12
A Masterclass in Customer Disservice
Dear Vodacom,
Ah, Heritage Day! A time to celebrate our rich culture and, apparently, to watch my data vanish faster than a plate of koeksisters at a family braai. Imagine my delight when I discovered that 4.4GB of my precious data had evaporated in less than two hours. Is this your idea of a Heritage Day gift? If so, I must say, it’s a rather unique approach.
When I reached out to your call centre for an explanation, I was expecting a simple, straightforward answer. Instead, I was treated to an unsolicited tutorial on how my phone works. How thoughtful! Your agent’s insistence on reviewing my usage history rather than admitting that you can’t see my data usage instantly was a masterstroke. Why provide clarity when you can offer confusion and frustration instead?
Surely, Vodacom, you can do better. I mean, setting a new standard for dismal service is impressive, but let’s aim for something a bit more… customer-friendly, shall we? And while we’re at it, I’d like my data back. Every byte of it.
Looking forward to your prompt and miraculous resolution.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
25 Sept 2024, 08:06Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply25 Sept 2024, 08:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
CM
Caesar M's updateReviewer Update
25 Sept 2024, 08:55Dear Vodacom Consumer Website Team
Ah, the classic “we’ll call you back”response. How reassuring. After yesterday’s enlightening lesson on how my own phone works, I truly can’t wait for the next installment. Hopefully, this time, it’ll come with answers—preferably ones that don’t involve me having to scroll through my data history again like it’s a fun little scavenger hunt.
I must say, your warning about phishing ****s is quite ironic. Frankly, I’m more terrified of your data disappearing acts than any phishing **** out there. After all, you seem to have perfected the art of taking without asking.
I’m eagerly awaiting contact from your consultant, though I must admit, my expectations are lower than my data balance after a two-hour binge. Let’s see if this consultant can perform the miracle of restoring my faith in your service – and my missing data.
Until then, I’ll be keeping a close eye on my data, because clearly, someone has to.
Also, I couldn’t help but notice—no apology? I guess to you, it’s just another query in the system. But to me, it’s 4.4GB of data that vanished into thin air. I’d hate to need another lecture on how to use my phone... again.
Ah, the classic “we’ll call you back”response. How reassuring. After yesterday’s enlightening lesson on how my own phone works, I truly can’t wait for the next installment. Hopefully, this time, it’ll come with answers—preferably ones that don’t involve me having to scroll through my data history again like it’s a fun little scavenger hunt.
I must say, your warning about phishing ****s is quite ironic. Frankly, I’m more terrified of your data disappearing acts than any phishing **** out there. After all, you seem to have perfected the art of taking without asking.
I’m eagerly awaiting contact from your consultant, though I must admit, my expectations are lower than my data balance after a two-hour binge. Let’s see if this consultant can perform the miracle of restoring my faith in your service – and my missing data.
Until then, I’ll be keeping a close eye on my data, because clearly, someone has to.
Also, I couldn’t help but notice—no apology? I guess to you, it’s just another query in the system. But to me, it’s 4.4GB of data that vanished into thin air. I’d hate to need another lecture on how to use my phone... again.
CM
Caesar M's update25 Sept 2024, 08:55
Reviewer Update
Dear Vodacom Consumer Website Team
Ah, the classic “we’ll call you back”response. How reassuring. After yesterday’s enlightening lesson on how my own phone works, I truly can’t wait for the next installment. Hopefully, this time, it’ll come with answers—preferably ones that don’t involve me having to scroll through my data history again like it’s a fun little scavenger hunt.
I must say, your warning about phishing ****s is quite ironic. Frankly, I’m more terrified of your data disappearing acts than any phishing **** out there. After all, you seem to have perfected the art of taking without asking.
I’m eagerly awaiting contact from your consultant, though I must admit, my expectations are lower than my data balance after a two-hour binge. Let’s see if this consultant can perform the miracle of restoring my faith in your service – and my missing data.
Until then, I’ll be keeping a close eye on my data, because clearly, someone has to.
Also, I couldn’t help but notice—no apology? I guess to you, it’s just another query in the system. But to me, it’s 4.4GB of data that vanished into thin air. I’d hate to need another lecture on how to use my phone... again.
Ah, the classic “we’ll call you back”response. How reassuring. After yesterday’s enlightening lesson on how my own phone works, I truly can’t wait for the next installment. Hopefully, this time, it’ll come with answers—preferably ones that don’t involve me having to scroll through my data history again like it’s a fun little scavenger hunt.
I must say, your warning about phishing ****s is quite ironic. Frankly, I’m more terrified of your data disappearing acts than any phishing **** out there. After all, you seem to have perfected the art of taking without asking.
I’m eagerly awaiting contact from your consultant, though I must admit, my expectations are lower than my data balance after a two-hour binge. Let’s see if this consultant can perform the miracle of restoring my faith in your service – and my missing data.
Until then, I’ll be keeping a close eye on my data, because clearly, someone has to.
Also, I couldn’t help but notice—no apology? I guess to you, it’s just another query in the system. But to me, it’s 4.4GB of data that vanished into thin air. I’d hate to need another lecture on how to use my phone... again.
CM
Caesar M's updateReviewer Update
25 Sept 2024, 09:05Passing the Buck, Are We?
Dear Vodacom,
Ah, a text telling me to trot off to the iStore for help with controlling app updates? How thoughtful. Because clearly, the issue here must be my phone and not the mysterious vanishing of 4.4GB of data. I suppose investigating and providing answers isn’t quite your thing?
I called you for support, not to be bounced to a store. Next time, how about actually addressing the issue instead of passing the buck? I’m still waiting on answers, not a field trip to the iStore.
Looking forward to actual help
Dear Vodacom,
Ah, a text telling me to trot off to the iStore for help with controlling app updates? How thoughtful. Because clearly, the issue here must be my phone and not the mysterious vanishing of 4.4GB of data. I suppose investigating and providing answers isn’t quite your thing?
I called you for support, not to be bounced to a store. Next time, how about actually addressing the issue instead of passing the buck? I’m still waiting on answers, not a field trip to the iStore.
Looking forward to actual help
CM
Caesar M's update25 Sept 2024, 09:05
Reviewer Update
Passing the Buck, Are We?
Dear Vodacom,
Ah, a text telling me to trot off to the iStore for help with controlling app updates? How thoughtful. Because clearly, the issue here must be my phone and not the mysterious vanishing of 4.4GB of data. I suppose investigating and providing answers isn’t quite your thing?
I called you for support, not to be bounced to a store. Next time, how about actually addressing the issue instead of passing the buck? I’m still waiting on answers, not a field trip to the iStore.
Looking forward to actual help
Dear Vodacom,
Ah, a text telling me to trot off to the iStore for help with controlling app updates? How thoughtful. Because clearly, the issue here must be my phone and not the mysterious vanishing of 4.4GB of data. I suppose investigating and providing answers isn’t quite your thing?
I called you for support, not to be bounced to a store. Next time, how about actually addressing the issue instead of passing the buck? I’m still waiting on answers, not a field trip to the iStore.
Looking forward to actual help
CM
Caesar M's updateReviewer Update
25 Sept 2024, 09:42Vodacom’s Vanishing Act – Where’s My 2.6GB?
Dear Vodacom,
Thank you for your riveting data usage report! So, according to your calculations, I used a grand total of 4.20GB yesterday. But here’s the million-rand question: if I recharged with 6.8GB, where’s my missing 2.6GB? Did it decide to take an extended holiday without me?
Should I still head to the iStore for them to explain the magic of disappearing data? I can just imagine the Genius Bar staff scratching their heads over my phantom gigabytes while I sip overpriced coffee.
Honestly, what do you take me for? Some kind of data magician, pulling rabbits out of a hat? I just want some clarity on where my data went, not a scavenger hunt!
—————-
Your total data used for yesterday is
4.20 GB
Shown below is your highest data consumption apps.
Secure encrypted login 1.30 GB
Peer-to-peer file sharing 1.10 GB
Streaming media or VOIP 547.00 MB
Linkedin 442.90 MB
Facebook 240.80 MB
tiktok 165.20 MB
WhatsApp 116.90 MB
Apple Store 79.00 MB
Google 77.60 MB
Downloads 63.90 MB
Dear Vodacom,
Thank you for your riveting data usage report! So, according to your calculations, I used a grand total of 4.20GB yesterday. But here’s the million-rand question: if I recharged with 6.8GB, where’s my missing 2.6GB? Did it decide to take an extended holiday without me?
Should I still head to the iStore for them to explain the magic of disappearing data? I can just imagine the Genius Bar staff scratching their heads over my phantom gigabytes while I sip overpriced coffee.
Honestly, what do you take me for? Some kind of data magician, pulling rabbits out of a hat? I just want some clarity on where my data went, not a scavenger hunt!
—————-
Your total data used for yesterday is
4.20 GB
Shown below is your highest data consumption apps.
Secure encrypted login 1.30 GB
Peer-to-peer file sharing 1.10 GB
Streaming media or VOIP 547.00 MB
Linkedin 442.90 MB
Facebook 240.80 MB
tiktok 165.20 MB
WhatsApp 116.90 MB
Apple Store 79.00 MB
Google 77.60 MB
Downloads 63.90 MB
CM
Caesar M's update25 Sept 2024, 09:42
Reviewer Update
Vodacom’s Vanishing Act – Where’s My 2.6GB?
Dear Vodacom,
Thank you for your riveting data usage report! So, according to your calculations, I used a grand total of 4.20GB yesterday. But here’s the million-rand question: if I recharged with 6.8GB, where’s my missing 2.6GB? Did it decide to take an extended holiday without me?
Should I still head to the iStore for them to explain the magic of disappearing data? I can just imagine the Genius Bar staff scratching their heads over my phantom gigabytes while I sip overpriced coffee.
Honestly, what do you take me for? Some kind of data magician, pulling rabbits out of a hat? I just want some clarity on where my data went, not a scavenger hunt!
—————-
Your total data used for yesterday is
4.20 GB
Shown below is your highest data consumption apps.
Secure encrypted login 1.30 GB
Peer-to-peer file sharing 1.10 GB
Streaming media or VOIP 547.00 MB
Linkedin 442.90 MB
Facebook 240.80 MB
tiktok 165.20 MB
WhatsApp 116.90 MB
Apple Store 79.00 MB
Google 77.60 MB
Downloads 63.90 MB
Dear Vodacom,
Thank you for your riveting data usage report! So, according to your calculations, I used a grand total of 4.20GB yesterday. But here’s the million-rand question: if I recharged with 6.8GB, where’s my missing 2.6GB? Did it decide to take an extended holiday without me?
Should I still head to the iStore for them to explain the magic of disappearing data? I can just imagine the Genius Bar staff scratching their heads over my phantom gigabytes while I sip overpriced coffee.
Honestly, what do you take me for? Some kind of data magician, pulling rabbits out of a hat? I just want some clarity on where my data went, not a scavenger hunt!
—————-
Your total data used for yesterday is
4.20 GB
Shown below is your highest data consumption apps.
Secure encrypted login 1.30 GB
Peer-to-peer file sharing 1.10 GB
Streaming media or VOIP 547.00 MB
Linkedin 442.90 MB
Facebook 240.80 MB
tiktok 165.20 MB
WhatsApp 116.90 MB
Apple Store 79.00 MB
Google 77.60 MB
Downloads 63.90 MB