A massive corporation with a very human heart!

I recently had a very unfortunate encounter, where my new Mac PC connected to my iPhone and used what would be a financially crippling amount of data. I have been a contract customer of Vodacom's for over a decade, so I was suitably enraged when I could not seem to locate or communicate with anyone who was able to hear me out and offer advice. After holding on for many hours I finally decided to lodge a public complaint using this online forum. Within minutes Mr Reyaad Soeker from Vodacom contacted me, assuring me that he would do everything in his power to investigate my complaint. I doubted that I would ever receive any compassion for this error, as there was (technically) no fault on Vodacom's part. However, in my defence, I did only receive an SMS to warn me about 'excessive data usage' three days after the incident had occurred. Mr Reyaad Soeker took my plea for compassion and assistance to the relevant authorities, and I was eventually offered a significant reduction in the amount I should have paid for this very unlucky error. I am deeply grateful to Mr Reyaad Soeker and the Vodacom team for restoring my faith in humanity! Thank you!