A little help goes a long way

I'm genuinely thankful for Vodacom insurance, but with all of this, I got a bitter taste about the Vodashop in Canal Walk. There is no system and when there is some assistance the staff has personal chats amongst each other while a queue is forming that causes confusion and anger. I understand the premise of the shop being broken up into various departments. Still, my understanding is if you can assist then do that regardless that you are in another department and not openly stand and chat with your ****orkers while the rest of the store is under huge strain. My general opinion once I've completed this claim process at that shop is to never return and would opt for any other shop in the future to avoid the CW VODACOM REPAIR SHOP.