A lesson indeed

I contacted Vodacom customer care this morning as I had a query with regards to my airtime balance. I have been querying the large amounts that vanish from my airtime balance for a consecutive 5 months now. I was initially assisted by Unathi who was extremely rude and then requested that the matter be escalated. I was then transferred to the assistant manager Mr Phindile Zibi or Bidi who I thought would be of assistance but who turned out to be worse than Unathi, he was demeaning & condescending & on a recorded line told me “we’ll this should be a lesson to you”. I’m completely appalled by the terrible customer service I received at Vodacom & will definitely be changing to a different network very soon. By the way, they were not even bothered when I mentioned that! So much for being a valued customer.