A horrific system error that can't be fixed by no one.

My number is ***. I am unable to claim from my device insurance as the blacklist history of my phone display the event date as 2203-02-25 instead of 22-03-2025 due to system error as I was told by Vodacom agent on call Now the insurance find a way to dodge my claim. Vodacom now taking from pillar to post as their reasons says it was system error and it can't be edited. I was sent vodashop from customer care servic, at vodashop I was sent back to customer care service again no one seems to help me as the error cannot be fixed. As heavily pregnant as I am being given a horrific service like this driving while sleeping to their shop twice a day, now I can't even get a phone to take my first memories when I deliver my baby😭😭