A horrible experience with Vodacom

In December 2023, I upgraded my cell phone and data plan online. I specifically ordered 2 Honor 90 Lite phones and a portable Wi-Fi router. I received a home Wi-Fi router instead. I immediately contacted Vodacom on the same day to report the incorrect delivery. The consultant I spoke with arranged for the return of the home Wi-Fi router. I also contacted the after-sales and upgrades department on multiple occasions to address this issue.

The after-sales department advised that the upgrade had been reversed on their end. However, they informed me that they were waiting for the credit department to finalize the credit reversal process. Unfortunately, this delay resulted in the suspension of my cell phone line on 12 March 2024.

I have been unable to reach the after-sales and upgrades departments to resolve this matter. Today I spoke to consultants from the customer care, billing/upgrade department who refused to give me the email address for the complaints department.

After four months of follow-up, this issue is still not resolved and my cell phone line has been suspended from 12 March 2024 to date. It has been weeks now and I can't take out calls.

This experience has left me deeply disappointed and frustrated with Vodacom's service.